Every year, more consumer technologies find their way into government agencies where they can help improve service delivery to citizens. But a few tools especially stand out for their ability to support innovation and potential for broader application.
These include open data tools, geographic information systems (GIS), mobile strategies, gamification and wearable technology.
“I think that it all rolls back into a general theme that we’re seeing in the state marketplace – and that’s moving into the federal marketplace even – which is what we’ve termed ‘government your way,’ delivering services in the direction that citizens want and need them,” said Angela Fultz Nordstrom, a vice president at the National Information Consortium, an e-government services provider.
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